Oracle 1Z0-219 Exam Dumps

Vendor: Oracle

Related Certifications: OPN Certified Specialist

Exam: 1Z0-219

Exam Name: Siebel Customer Relationship Management (CRM) 8 Business Analyst

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Question: 4

What are the two characteristics of Multitenancy?

  1. Agents cannot manually assume appropriate role based on inbound work items.
  2. It allows a Call Center agent to support multiple clients at once.
  3. It allows users to navigate through multi-interactions.
  4. It requires users to change position to access appropriate data.
  5. It allows up-to-date overview of customer service effectiveness.

Answer: A,B

Explanation:

Reference:

http ://docs.oracle.com/cd/E14004_01/books/PDF/CommSrvAdm.pdf

(page 188, and 190)

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[2017] Real 1Z0-219 Exam Questions - Get The Desired Result

Question: 4

What are the two characteristics of Multitenancy?

  1. Agents cannot manually assume appropriate role based on inbound work items.
  2. It allows a Call Center agent to support multiple clients at once.
  3. It allows users to navigate through multi-interactions.
  4. It requires users to change position to access appropriate data.
  5. It allows up-to-date overview of customer service effectiveness.

Answer: A,B

Explanation:

Reference:

http ://docs.oracle.com/cd/E14004_01/books/PDF/CommSrvAdm.pdf

(page 188, and 190)


Question: 3

Which client accesses local .cfg and .srf files and directly accesses a local database and Siebel file System?

  1. Web Client
  2. Wireless Web Client
  3. Dedicated Web Client
  4. Handheld Client

Answer: D


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